Privacy Policy for Ravita Beauty Lounge
1. Introduction
Welcome to Ravita Beauty Lounge ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.ravitabeautylounge.co.uk/ or use our salon services.
Contact Information:
Ravita Beauty Lounge
144 Cape Hill, Smethwick B66 4PH, United Kingdom
Phone: +44 7725 598352
Email: ravsbeautybb@gmail.com
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
Contact Details: Name, email address, phone number, postal address
Appointment Information: Booking details, service preferences, appointment history
Payment Information: Billing details, payment card information (processed securely through third-party payment processors)
Communication Data: Records of correspondence, feedback, and reviews
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent on pages, click patterns
Cookies and Tracking Technologies: See our Cookie Policy below
3. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery: To schedule, confirm, and manage your salon appointments
Communication: To send appointment reminders, confirmations, and service updates
Payment Processing: To process transactions and manage billing
Marketing: To send promotional offers, newsletters, and updates (with your consent)
Customer Service: To respond to inquiries, feedback, and support requests
Legal Compliance: To comply with applicable laws and regulations
Business Operations: To improve our services, website functionality, and customer experience
4. Legal Basis for Processing (GDPR)
Under the UK GDPR, we process your personal data based on:
Consent: When you provide explicit consent for marketing communications
Contract Performance: To fulfill our service obligations and appointments
Legitimate Interests: To improve our services and business operations
Legal Obligation: To comply with tax, accounting, and legal requirements
5. How We Share Your Information
We do not sell your personal information. We may share your data with:
Service Providers: Payment processors, booking systems, email service providers, website hosting
Legal Authorities: When required by law or to protect our legal rights
Business Transfers: In the event of a merger, acquisition, or sale of assets
6. Data Retention
We retain your personal information for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal, accounting, or reporting requirements
Resolve disputes and enforce our agreements
Typically, we retain:
Appointment records: 7 years (for tax and legal compliance)
Marketing data: Until you withdraw consent or request deletion
Website analytics: 26 months
7. Your Privacy Rights
Under UK GDPR, you have the following rights:
Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion of your data ("right to be forgotten")
Restriction: Limit how we process your data
Portability: Receive your data in a structured, machine-readable format
Objection: Object to processing based on legitimate interests or for marketing purposes
Withdraw Consent: Opt-out of marketing communications at any time
To exercise these rights, contact us at ravsbeautybb@gmail.com or +44 7725 598352.
8. Cookies and Tracking Technologies
Our website uses cookies to:
Enable essential website functionality
Analyze website traffic and user behavior (e.g., Google Analytics)
Remember your preferences and settings
Deliver personalized content and advertisements
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
9. Third-Party Services
We may use third-party services including:
Payment Processors: Stripe, PayPal, Square (secure payment handling)
Analytics: Google Analytics (website traffic analysis)
Booking Systems: Online appointment scheduling platforms
Email Marketing: Mailchimp, SendGrid (promotional communications)
These providers have their own privacy policies and data protection measures.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
Secure SSL encryption for data transmission
Access controls and authentication
Regular security assessments
Staff training on data protection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. International Data Transfers
Some of our service providers may be located outside the UK/EEA. We ensure adequate safeguards are in place, such as:
Standard Contractual Clauses (SCCs)
Adequacy decisions by the UK Information Commissioner's Office (ICO)
12. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly.
14. Contact Us
If you have questions, concerns, or wish to exercise your privacy rights, please contact us:
Ravita Beauty Lounge
144 Cape Hill, Smethwick B66 4PH, United Kingdom
Phone: +44 7725 598352
Email: ravsbeautybb@gmail.com
Website: https://www.ravitabeautylounge.co.uk/